Refund policy

Refund and Return Policy

We want you to be happy with your purchase. Because we sell both digital and physical books, the rules are different for each. Please read the section that applies to your order.

Digital products (eBooks, audiobooks and digital bundles)

Digital products are delivered instantly to your email as soon as your payment is confirmed. Once a digital file has been delivered, it cannot be returned, because it cannot be "given back" the way a physical item can. For this reason, we do not offer refunds on digital products for change of mind, including if you decide after purchase that you no longer want the book.

We will gladly issue a refund or fix the problem in these cases:

  • Duplicate purchase: you accidentally bought the same digital product more than once. We will refund the duplicate order.
  • Delivery failure: you did not receive your download email or file, and we are unable to resend a working copy.
  • Defective file: your file is corrupted or will not open, and we are unable to provide a working replacement.

To request help, email us at info@lunqet.com within 14 days of purchase with your order number and a short description of the issue.

Customers in the European Union and the United Kingdom: by completing a purchase of a digital product, you expressly agree that delivery begins immediately after payment and acknowledge that you lose your 14-day right of withdrawal once the digital content has been delivered.

Physical products (paperback books)

Every paperback is printed specifically for your order and sent directly to print as soon as the order is placed. Because of this, orders cannot be cancelled once they have been placed. If you change your mind while your book is on its way, please wait until it arrives and then follow the return process below.

We offer a 30-day return policy on paperback books. You have 30 days from the date your book is delivered to request a return.

To be eligible for a return:

  • The book must be in the same condition you received it: unused, unmarked and undamaged.
  • The book must be returned in its original packaging.
  • You will need your order number or proof of purchase.

How to return a paperback

  • Email us at info@lunqet.com with your order number and the reason for your return.
  • We will reply with the return address and instructions.
  • Send the book back to the address we provide. Please do not send a book back without contacting us first, because returns sent without a request cannot be accepted.
  • Once your return arrives and we confirm it is in its original condition, we will issue a full refund of the purchase price.

Return shipping costs are the customer's responsibility, unless the book arrived damaged, defective or incorrect (see below). We recommend using a trackable shipping service, because we cannot be responsible for returns lost in transit.

Damaged, defective or wrong items

Please check your book as soon as it arrives. If it is damaged in transit, has a printing defect, or is not the book you ordered, email us at info@lunqet.com within 14 days of delivery with your order number and a photo of the problem. We will send you a free replacement or issue a full refund, and you will not need to send the book back.

European Union 14-day cooling-off period (physical products)

If your paperback is shipped to the European Union or the United Kingdom, you also have the legal right to withdraw from your purchase within 14 days of delivery, for any reason and without giving a justification. The book must be returned in the same condition you received it, following the return process above.

Refunds

Once your return is received and inspected, or your refund request is approved, we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Please allow some additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@lunqet.com.

Questions

If you have any questions about this policy or your order, contact us at info@lunqet.com and we will be happy to help. We always encourage you to contact us first before disputing a charge with your bank, since most issues can be resolved quickly by email.